Refund policy

Return & Exchange Policy

At Browntots, every garment undergoes rigorous, multi-level quality checks in our hygienic facility before it reaches your hands. However, we understand that rare transit damages or fulfillment errors can occur. Our policy is designed to be fair while protecting the exclusivity and premium hygiene standards of our brand.

Easy 3-Day Returns

We offer a swift and seamless 3-day return policy strictly in the event that you receive a damaged product or an incorrect item.

• Eligibility Window: You must raise a return request within exactly 3 days from the date of delivery.

• Valid Reasons: Returns are only authorized if the item is physically damaged upon arrival or if you received a different design/size than what you ordered.

• Item Condition: The garment must remain completely unworn, unwashed, and unaltered, with all original packaging and Browntots tags fully intact.

• How to Initiate: Simply contact our customer care team with your order number and clear photographs (or an unboxing video) of the defect or wrong item. Once verified, we will arrange a smooth return pickup through our professional delivery partners.

Strict No-Exchange Policy

To uphold the integrity of our brand, we do not offer exchanges on any Browntots purchases.

• Preserving Exclusivity: Because our garments are hand-picked and produced in strictly limited quantities, we cannot reserve or guarantee inventory for size or style exchanges. Once a limited-edition piece is gone, it is gone.

• Uncompromising Hygiene & Quality: We promise every customer a pristine, untouched garment straight from our sanitized workplace. By strictly prohibiting general exchanges, we eliminate the risk of cross-contamination and ensure that our premium quality and hygiene standards are never compromised.

To ensure your utmost satisfaction, we highly recommend reviewing our detailed size guides and product descriptions carefully before completing your purchase.